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Privacy Notice on the Processing of Personal Data in the Concierge service under Regulation of the European Parliament and of the Council (EU) 2016/679 (GDPR)


Controller - Smart City Services s. r. o., having its registered seat at: Karadžičova 12, 821 08 Bratislava, ID No.: 44 489 650, legal form: limited liability company, registered with the Commercial Register maintained by the District Court Bratislava I, Section: Sro, File No.: 55375/B, e-mail: dataprivacy@hbreavis.com (hereinafter referred to as the „SCS“ or „Controller“ ) hereby provides all the clients involved in the Concierge programme (hereinafter referred to as the „Concierge“) information about the processing of their personal data for the Concierge. Unless otherwise stated, the terms herein have the same meaning as in the Terms and Conditions of the SCS.

What is the purpose of the processing of personal data for the Concierge?

Your personal data are used for the purpose of provision of services according to your demands within the Concierge and for the purpose of protection and exercising the rights and interest of HB Reavis arising from our mutual relationship. This purpose includes in particular the following processing activities:

  • Effective communication related to the Concierge
  • Ensuring the investigation of your complaint or claim
  • Ensuring the proper realization of the Concierge
  • Performance of our duties and exercising of our rights arising from any contract entered into between you and us, including the contracts on billing and collection
  • Providing service status notification, including information materials from the service providers
  • Getting feedback
  • Notification of changes
  • Your e-mail address or telephone number might be used by HB Reavis to communicate with you for verification purposes as well as other issues related to the Concierge


(hereinafter referred to as the „Purpose“).

The Controller shall send e-mails and SMS messages to the client during the Concierge. Originator of these e-mails and SMS messages is the SCS and such e-mail or SMS message may be of an informational or advertising nature. These activities are not considered as spam sent by the SCS. Disapproval of sending such e-mails can be communicated electronically by the client by sending an e-mail to the SCS as the provider of the Concierge, at: concierge@twincity.sk.

What personal data are we processing?

name, surname, title, address, e-mail address, telephone number, client’s employer

What is the legal basis for processing of personal data for the Concierge?

Processing of personal data is necessary for the performance of a contract, or to take steps prior entering into a contract. In case of not providing the personal data, our company cannot enter into a contract with you and therefore cannot provide you with the Concierge.

Automated decision-making based on personal data:

No such is being processed.

To whom will we provide the personal data?

Personal data are provided to:

  • WALL & Partners a. s., having its registered seat at: Prievozská 4, 821 09 Bratislava, ID No.: 36 869 813, legal form: limited liability company, registered with the Commercial Register maintained by the District Court Bratislava I, Section: Sa, File No.: 5121/B, for the purpose of ensuring the provision of the Concierge (receiving client assignments and ensuring their execution via external suppliers).

Relating to the Concierge, the personal data may be provided to the entities which supply the clients or which participate on supplying the ordered good and services, or the entities controlled by or controlling the SCS.

We may be obliged to provide your personal information to public authorities, in particular courts and law enforcement agencies (such as the police and prosecutors) only to the extent necessary and within the limits of the law.

How long is the processing time of personal data?

Personal data are processed and stored for the time necessary for achieving the Purpose, but not latest than the end of validity of the contract.

Transmission of personal data to third countries or third parties:

Your personal data are processed within the territory of the Slovak Republic and other states of the European Union. Your personal data can be processed by a country outside of European Union if this third country has been confirmed by the European Commission as a country with adequate level of data protection or if other appropriate data protection safeguards exist (for example, binding corporate privacy rules or EU standard data protection clauses).

What are your rights?

  • Access to personal data we process about you.
  • Rectification of incorrect or inaccurate personal data and add incomplete personal data.
  • Restriction, i.e. blocking of processing of your personal data.
  • The deletion of personal data in case the purpose absence or unauthorized data processing.
  • Submission of an objection to the processing of personal data if you believe that our data processing is not justified.
  • Be excluded from automated decision making.


We strive to protect your privacy as much as possible and therefore we process your personal data in compliance with GDPR and all other relevant laws. However, if you disagree with the way we handle your personal data, you can file a complaint with our company.

If you want to file a complaint, contact us at dataprivacy@hbreavis.com. You can also file a complaint personally or in writing at the address stated in the header of this Privacy Notice. We have also appointed the Data Protection Officer - Erika Wild, contact point at: Twin City C, Mlynské Nivy 16, 821 09 Bratislava, tel.: +421 918 723 243.

Furthermore, you have a right to lodge a complaint with the Office for Personal Data Protection of the Slovak Republic, having its registered seat at Hraničná 12, 820 07 Bratislava, e-mail: statny.dozor@pdp.gov.sk, tel.: +421 /2/ 3231 3220.