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 General Terms and Conditions of Smart City Services s. r. o.

 

These General Terms and Conditions (hereinafter referred to as “GTC”) govern the method of use of the Twin City Concierge by HB Reavis services program (hereinafter “Concierge”) operated by Smart City Services s. r. o., Karadžičova 12, 821 08 Bratislava, company ID: 44 489 650, legal form: limited liability company registered in the Commercial Register of the Bratislava I District Court, section: Sro, File No.: 55375/B (hereinafter referred to as “the Company”).

According to these GTC, a Client is a natural person who is in an employment relationship with an employer who has leased office space in the Twin City B office building located at Mlynské Nivy 12 in Bratislava (hereinafter referred to as “Twin City B”), Twin City C located at the address Mlynské Nivy 14 in Bratislava (hereinafter referred to as “Twin City C”) or the Twin City Tower located at Továrenská 11 in Bratislava (hereinafter referred to as “Twin City Tower”) whose workplace is in the Twin City B, Twin City C, or Twin City Tower buildings, who fulfilled the Concierge program registration conditions according to Art. 1 of these GTC (hereinafter referred to as “Client”). By using Concierge Services, the Client agrees to comply with these GTC’s.

Concierge program services are services provided by the Company to the Client, mainly collecting of information related to the purchase of goods and the provision of services and the purchase of goods and services from third parties – suppliers of goods and services (hereinafter referred to as the “Supplier”).

The standard Concierge service operating time is 08:00 - 18:00 from Monday to Friday, not counting the non-working days (hereinafter referred to as “working hours”). In addition to the previously agreed exceptions, the company will not provide services beyond the specified working hours. Concierge services outside the specified working hours will incur additional charges for the client. The Client will be informed about the amount of the additional charge for the service before beginning the provision of such a service. In addition to the specified working hours, the Client may contact the Company through telephone, website, or email, and the Company will respond to any messages left by Clients as soon as possible. The Company reserves the right to respond only during working hours.

 

  1. MEMBERSHIP CONDITIONS
    1. All Concierge registration are subject to review by the Company, which has the right to review and assess whether the Client meets the Concierge registration conditions specified below in these GTC’s. The Company reserves the right not to accept the registration or to cancel the membership of any member without giving any reason.
    2. Registration is performed personally or through the Concierge website. When registering for the Concierge program, the Company may require the following information from the Client: name, surname, email address, phone number.
    3. Membership in the program is only allowed to Clients. The Client must have an active access card that allows him/her to access the Twin City B, Twin City C or Twin City Tower buildings and must have an active email box at his/her employer’s domain.
    4. When registering for the Concierge program, the Client is required to provide correct and complete personal information. If the Client does not do so, the Company is not obliged to deliver the subject or service to the Client, and the Client’s membership in the Concierge membership may be cancelled. The provision of correct and complete personal data must be constantly secured by the Client. The Client is responsible for the accuracy and completeness of personal data throughout his/her membership in the Concierge program. In case of a change in personal data, the Client is always required to inform the Company without undue delay, or update the information on the Concierge program website.
    5. Concierge membership is non-transferable, meaning that the Client is responsible for no one’s use of his/her membership rights. Clients may not pretend to be someone else and appear under a false name of another person or company. If the Client violates this obligation, the Company has the right to terminate the Concierge program membership of the Client.
    6. Access and use of the Client section on the Concierge program web page is secured through a username/password combination and is available exclusively to Clients. The Client is solely responsible for his/her username and password and is obliged to notify the Company of any suspected security breach (e.g. through unauthorized use of username and password) without undue delay.
    7. The Company may change these GTC’s. Clients will be informed of any change to the GTC’s in a timely manner, including information on the effective date of the change. In case of uncertainty when changing the GTC’s, GTC’s that were effective at the time of Clients creating the order will apply. Information on changes of GTC’s will be provided by one or more of the following resources:
      1. Concierge program website,
      2. email,
      3. post or other shipping method.
    8. Continuing membership of the Client in the Concierge program after the entry into force of the changes in the GTC’s will mean the declaration of the client’s consent with the changed GTC’s.
    9. By entering the order of the Company in order to provide the Client with certain goods or services, the Client expresses unconditional consent to the full text of the GTC’s of the Company.
    10. The Client agrees that the Company will provide all the goods and services based on the order of the Client, under the name of the Client and at his/her account. All rights and obligations relating to the ordered goods and service are created directly for the Client. The Company is obliged to give the Client all the benefits of the executed order, including supporting documentation, instructions, and all other matters and information obtained in connection with the procurement of goods or services. The Company undertakes to act exclusively according to the Client’s order and in case of deviations from his/her order performs only those actions that will be directed to the Client according to the best abilities and knowledge of the Company’s representatives. The Company is also entitled to deviate from the Client’s order if it cannot obtain its consent in time to procure the service or goods in question, and the Client’s immediate consent is required to complete the acquisition. The Company will act without the Client’s consent if it follows the best interests of the Client and at the same time does not significantly exceed the anticipated and the Client’s pre-consented costs of acquiring the ordered goods or services. The Client agrees to provide services or goods to other persons, such as representatives of the Company, under the same terms as agreed between the Client and the Company.

 

  1. MEMBERSHIP BENEFITS
    1. A Client registered with the Company’s Concierge program is entitled to all the benefits offered through the Concierge program website. This mainly includes the search, processing and analysis of information related to the security and security of goods and services of third parties – Suppliers.
    2. The Company’s goal is to ensure that the benefits of membership remain uninterrupted and the scope of services provided is permanently expanded for the full benefit of membership. If some membership benefits become inaccessible, within non-accessibility compensation, the Company will attempt to prioritize the previously assigned requests of an identical client. The Company is in no manner responsible for the conduct and performance of Suppliers that the Company cannot influence.

 

  1. MEMBERSHIP USAGE
    1. The Client of the Company may personally request the Concierge program representative at the Twin City B, Twin City C or Twin City Tower reception desk, by telephone, e-mail or through the Concierge program website.
    2. Within the Concierge program, the Company provides services specified on the Concierge program website and services according to the wishes of the Client, meaning that the Client may request the implementation of any lawful, appropriate and morally satisfactory service satisfying personal needs and wishes (including and without limitation in the area of information provision, access to events, the implementation of various types of activities and the sale of goods and services). The Company does not guarantee the provision of a service not specified in the list of provided services.
    3. Within the Concierge program, the Company primarily provides services within the territory shown on the map on the Concierge program website. The provision of services outside the territory in question is possible based on an agreement between the Client and the Company.
    4. The Company will use all available options to ensure that all Suppliers of goods and services are considered trusted entities providing quality services to their customers.
    5. The Company reserves the right to exclude services from the list of provided services or to refuse the provision of the required services if they are in violation of these GTC’s or oppose good morals.
    6. If the Company is not able to fulfill the Client’s requirements in a timely manner with the reasonable availability and cost of securing the service or the goods, the Client will be informed of this fact without delay.
    7. In case a Client orders certain goods or service and the Client’s membership ceases prior to the delivery of the goods or service concerned, the Client's order remains and the Company will continue to deliver the goods or services to the Client, to whom pertain all the rights and obligations relating to the delivery of the goods or services under these GTC’s.
    8. Suppliers are responsible for providing goods, services, and other benefits to the Client. The Company will communicate with Suppliers on behalf of the Client if the Client does not acquire the service or the goods directly from the Supplier. The contractual relationship is concluded between the Supplier and the Client. The Company is not a contracting party.
    9. The Company will not mediate games of chance, purchase of tobacco products and purchase of medicines.
    10. Suppliers may require compliance with their own business conditions and the Client must consent to them. The Supplier is responsible for providing complete and truthful information about their business conditions, terms of service, working method and pricing conditions for Clients.
    11. On the basis of the Client’s request, the Company can purchase goods and services on behalf of the Client. In such a case, the Company will be entitled to require the payment for all costs associated with it. The Client shall be informed about the amount of such costs incurred and his/her explicit consent shall be required for the successful delivery of the additional services or goods. These costs may particularly be the following:
      1. the price of the goods or services if paid by the Company,
      2. costs associated with the acquisition of the service and the goods, in particular travel expenses,
      3. the costs of the Company employee’s working hours related to the acquisition of goods or services,
      4. other objectively incurred fees of the Company.
    12. In case of Client’s dissatisfaction with securing the delivery of goods or services, the client is entitled to file a complaint without undue delay, either personally, by post, by phone at +421 907 091 086, through the Concierge program or by sending an email to the following address: feedback@twincity.sk .
    13. Each complaint must include:
      1. the name and surname of the Client,
      2. email address of the Client,
      3. telephone number of the Client,
      4. subject of the compliant,
      5. a detailed description of the goods or services to which the complaint relates,
      6. reason for the complaint

    The company has the right, upon receipt of the complaint from the Client, to obtain from the Client additional information regarding the complaint and to verify whether the goods or service that are the subject of the complaint have been delivered to the Client.

    The Company undertakes to investigate that complaint and within 10 working days from the date of receiving the complaint respond to the complainant with the justification of acceptance or rejection of the complaint by email or post if the Company has received the complaint by post.

    1. If the client is dissatisfied with the handling of his/her complaint or if the Company does not handle the Client’s complaint within 30 days from the date of receiving the complaint from the Client, the Client is entitled to refer in accordance with Act No. 391/2015 Coll. on Alternative Dispute Resolution and Amendments to Certain Laws, as amended, to:
      1. Slovak Business Inspection (delivery address: Ústredný inšpektorát SOI, Odbor pre medzinárodné vzťahy a alternatívne riešenie spotrebiteľských sporov, Prievozská 32, 827 99 Bratislava 27, or via email to  ars@soi.sk  or  adr@soi.sk ) or
      2. any authorized legal person registered in the list of alternative dispute resolution entities kept by the Ministry of Economy of the Slovak Republic, available at the following website: http://www.economy.gov.sk/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov/146987s
      3. iii. authorized person through the European Commission’s online platform: http://ec.europa.eu/consumers/index_en.htm.
    2. Telephone calls to the Company may be monitored or recorded to improve the Company’s service quality.

 

  1. FEES AND PAYMENTS
    1. The Company will not charge Clients any fee for registration in the Concierge program in accordance with Article 1 of the GTC’s.
    2. The Company will always inform the Client about the amount of the fee for the delivery of any goods or services beforehand. The Client always has to agree with the amount for which certain goods or service are to be delivered, and if it is a supply of goods or services exceeding EUR 30, such consent must be in writing (for this purpose, consent is also granted by email or other similar method).
    3. The Client is required to pay all appropriate payments to the Supplier at the amount agreed upon at the time of the order. The Client will be informed of any changes in the price.
    4. All prices and fees are including VAT and are in euro (EUR) unless otherwise specified.
    5. All payments to the Company may be increased by a 4% fee for processing the payment. A payment fee of 4% is added to the total amount of the invoice paid by Clients. The Client shall be informed of the processing charge before the delivery of the service or the goods, and the Client’s consent is required for the continuation of the delivery of the service or the goods with the total amount of the goods or service plus the 4% processing fee.
    6. Payments paid by the Client (without undue delay, counterclaim or other reduction) must be paid in advance if the payment is required in advance by the Company, otherwise payments must be paid by Clients by the due date indicated on the invoice.
    7. If the payment is to be paid by the Client in advance and the Client does not make such a payment, the Company reserves the right to not provide the Client with the goods or service.
    8. Interest on late payment for each day after the due date of the invoice is 0.05% of the due amount.
    9. Payments for invoices issued by the Company can be paid as follows:
      1. by bank transfer to the Company’s account,
      2. at POS terminals at the Concierge contact point,
      3. through a payment gateway on the Concierge program website.

Cash payments are not possible.

  1. In cases agreed in advance, payments for goods and services provided by Suppliers will be paid by the Company. In such a case, the Client will be obliged to reimburse the Company for the costs incurred by one of the following methods at the discretion of the Company:
    1. In advance – the Client is required to pay a pro-forma invoice for goods or services. In case of failure to deliver the service or goods, the Client will be refunded the full amount of the advance payment received. In case of a difference in the final amount for the delivered goods or service, the balance will be returned to the Client,
    2. Reservation on the client card – in case the Client uses a payment gateway on the Concierge program page, the amount of the estimated order value will be blocked. After the Company paying for the services to the Supplier and issuing an invoice for the Client, the card will be debited by the invoiced amount,
    3. Additionally - particularly for smaller requests up to EUR 200, the Company may require a payment from the Client for such a request until payment is made to the Supplier for the delivery of the goods or service.
  2. Within the provision of Concierge services for Clients, the Company also provides above-standard services specified as “LVL 2” services on the Concierge program website for which the Company may charge increased costs. The amount of costs for which the Company will deliver such goods or services must be approved by the Client.
  3. The Concierge program website contains a map of the zones in which the Company provides its services with cost differentials incurred by the Company when providing services within individual zones. Services within a given zone will only be provided to the client if he/she agrees to the terms and conditions under which the Company provides services. The provision of services outside the territory in question is possible based on an agreement between the Client and the Company, and the Company determines the costs that will be incurred from the provision of the service.
  4. If a Client wishes to secure the purchase of certain goods, then the Company may determine the minimum purchase value and/or the maximum amount of goods the Company is capable of securing.
  5. To secure the protection of the Client, all funds received from clients for the Suppliers will be deposited in the Company’s bank account until they are paid to the Supplier.
  6. The Company undertakes to inform Clients as soon as possible about fundamental changes in the Company’s activities, inter alia in the system of work, valuation, the amount of basic and additional fees.
  7. The Company undertakes to use all available means to ensure that Clients for goods and services do not pay more than their standard market price, considering the delivery method, availability or quality of the goods.
  8. If the Client confirms that he/she wishes for the delivery of certain goods or service at a specified price and subsequently cancels his/her order, the Company has the right to require the Client to pay all costs incurred to secure the delivery of the goods or service to the moment of cancelling the order by the Client.
  9. The Company reserves the right to refuse the fulfilment of further orders for the Client if the Company records receivables past the due date against the Client.

 

  1. COMPLAINTS AND CONTRACT WITHDRAWAL
    1. All rights and obligations of the Client and the Company resulting from the exercise of the right to make a complaint are governed by the relevant Slovak legislation and the Rules of Complaint, which forms an integral part of these GTC’s.
    2. The Client has the right, in accordance with Act No. 102/2014 Coll. to protect the consumer in the sale of goods or services on the basis of a remote contract or contract concluded outside the premises of the seller and amending certain laws, as amended, to withdraw from a contract concluded with the Company in relation to ensuring the delivery of certain goods or services without giving any reason within 14 days, expiring 14 days after the day of ordering the delivery of certain goods or service.
    3. The period specified for withdrawal is retained if the Client sends a notice on the exercising of the right of withdrawal before the expiry of the period of withdrawal from the contract. The Client can exercise his/her right to withdraw from the contract by:
      1. sending an email to the following address: concierge@twincity.sk,
      2. post to the Company address.
    4. To withdraw from the contract, the Client may use the form template to withdraw from the contract, found on the Concierge program website. Using this form template for withdrawal is not mandatory and the Client may also withdraw from the contract through other unambiguous statements.
    5. This contract shall be deemed void in case of the withdrawal from the contract.
    6. The Company shall, without undue delay, and within 14 days of the date of receiving the withdrawal notice, reimburse to the Client all the payments made by the Client. The company will compensate the Client with the payment in the same manner as these payments were performed by the Client, unless the Client expressly agrees to a different payment method without any additional fees.
    7. When the delivery of certain goods or service to a Client – at the unambiguous request of the Client – is made before the expiry of the aforementioned withdrawal period, the client exercising his/her right of withdrawal, upon the submission of such a request, is obliged to reimburse the Company for payments actually made by the date when the Client notified the Company of his/her decision to withdraw from the contract. The amount of such a payment shall be calculated in proportion to the extent of the services provided for securing the supply of goods or services, considering all the costs involved in securing the supply of the goods or service in question.
    8. The Client does not have the right to withdraw from the contract if the Company has completed the delivery of goods or services to the Client on the basis of his/her unambiguous request, who was notified before securing the delivery of the goods or service that his/her right to withdraw from the contract will cease from the moment of completing the delivery of the goods or service.
    9. In case of a conflict between the provisions of this article of the GTC and the provisions of other articles, the provisions of this article shall prevail.

 

 

  1. SERVICES IN THE FIELD OF TRAVEL
    1. Any travel services, including the ordering of travel tickets and holiday stays ordered through the Company, are governed by the business conditions of travel agencies and other Suppliers. The Client must be aware that the Company is not a travel agency, and that it acts only as in the role of carrying out instructions, securing the delivery of determined goods or service. All the Client’s rights and obligations must be applied toward the Suppliers.

 

 

  1. SERVICES IN THE FIELD OF GASTRONOMY
    1. If the Client uses gastronomy services, such as restaurant reservations, the Company is entitled to pay a deposit on behalf of the Client, used as a guarantee in the event of cancellation of the Client’s reservation if required by the restaurant. The Client’s explicit consent is required to cover such security deposit. The amount of the deposit will be added to other fees related to the securing of goods and services, which the Client will be required to pay to the Company. If the Client subsequently cancels his/her reservation, the Company has the right to require the Client to pay all costs incurred to secure the delivery of the goods or service to the moment the Client cancelled the order.

 

  1. TICKETS FOR EVENTS
    1. An event is a public performance, concert or social event of a cultural or sporting nature (e.g. theatre, drama, musical, audiovisual, film, sports performance) for which the Company secures the acquisition of tickets for the Client. An organizer is the entity, organization or facility arranging, operating or organizing events, or rather mediating their carrying out (e.g. theatre, concert, cinema). The ticket is a confirmation enabling its holder to enter the event, for which it was purchased, for a fee (usually one-time). The ticket is only valid for the event for which it was purchased, and cannot be used to enter another event.
    2. By purchasing and using the ticket, the Client becomes a contractual partner of the event organizer, not the Company’s.
    3. Tickets are always provided on the basis of a Client’s order, purchased and paid to the ticket vendor by the Company under the name and on behalf of the Client or directly by Clients.
    4. The Client is obliged to check the ticket and the data on it immediately after receiving it.
    5. The services offered at the events are not the services of the Company. The general instructions of the organizer of the event apply for individual events. Restrictions on the offer of services and their use may occur due to unfavourable weather conditions due to circumstances related to the season, health status of performers, etc. The organizer reserves the right to change the event. In case there are serious reasons for the restriction of the offered event, the Client is required to monitor this information and, to make arrangements on its basis before the event itself.
    6. When ordering a ticket, the Client accepts the difference between the base price and the price stated by the Company. The difference may be due to the degree of difficulty in obtaining the tickets, the cost of purchasing the tickets, and mainly the costs of securing and sending them to the place designated by the Client.
    7. The shipping of tickets is performed at the expense of the Client with his/her knowledge and the Client also bears the associated risks. The cost of securing a ticket package includes its delivery to the Client’s designated location and their subsequent handing over to the Client. Shipments of tickets are not insured and the Company does not take responsibility for damage to tickets caused by the courier company, the failure to deliver them in time, their loss or exchange. In the case of delivery of tickets to the Client’s designated location, the Client is fully responsible for their acceptance.
    8. The Company is not responsible for the failure to provide tickets due to an incorrectly given address, the location of acceptance or the absence of the Client. In this case, the Company does not provide any compensation to the Client.
    9. By submitting a ticket at the entrance to the event, the Client agrees with the organizer’s rules at the venue of the event and the conditions that apply to them.
    10. The Client always attends the event under his/her own responsibility and the Company is not responsible for the costs the Client may incur during the course of the event and from the event.
    11. The Client is always responsible for monitoring current information before the event itself (time, venue). The Company does not assume any responsibility for providing the aforementioned information.
    12. The Company does not take any responsibility for events that have been cancelled or changed. For this reason, the Client can not claim a refund from the Company. In this case, the Client must contact the event organizer directly to return the ticket price, or exchange tickets for different ones. The Company can assist the Client at this stage.

 

  1. CANCELLATION AND CEASING OF MEMBERSHIP
    1. In the case of the termination of the employment relationship between the Client and his/her employer, or in the case of the cancellation of the Client’s access to Twin City B, Twin City C or Twin City Tower, the Client’s membership in the Concierge program is terminated.
    2. The Client may at any time cancel the membership of the Concierge program, provided that all of his/her commitments to the Company have been settled
    3. The Company reserves the right to refuse the application for the registration of the applicant in the Concierge program or to cancel the membership of the Client without giving any reason.

 

  1.  RESPONSIBILITY
    1. The Company guarantees that it will use all available options to provide its services with the highest degree of care and always in accordance with Client’s requirements and orders. In the case of the purchase of goods and the provision of services by third parties, the Company acts as the person entrusted by Clients for their acquisition of goods or services. The Company will make the most effort to select a suitable Supplier to satisfy the Client’s requirements as much as possible.
    2. The Client is responsible for assessing the quality, value and suitability of the recommended goods and services and their subsequent selection. Based on the above, the Client him/herself decides whether to conclude a contract with a third party for the purchase of goods or the provision of services.
    3.  All rights and obligations arising from the purchase of goods or services are exclusively applicable between the Supplier and the Client. The Company acts only as an intermediary in the acquisition of services or goods for the Client.
    4. The Company is not responsible for defects in the goods and services that the Company offers as intermediary between Suppliers and Clients, as well as for supplier-customer relations between the Client and the Supplier. The Company will provide the Client with assistance when communicating with the Supplier.
    5. The Client agrees that each order of goods and services between him/her and the Supplier is unique and independent of each other. The Company does not assume any responsibility for an irresponsible act or for any losses incurred by such act by the Supplier for the Client, regardless of whether the order was processed as a request through the Concierge program or not.
    6. The Company does not take any responsibility for any losses incurred in connection with the unavailability of the Concierge program website, telephone number or email, for failure to implement a payment performed in any of the ways specified in these GTC’s or any other losses that it could not objectively avoid.
    7. The Company does not assume any responsibility for loss, damage or other depreciation of goods and services or additional expenses caused by information and instructions of the Client that are inadequate, incorrect, inaccurate or late or completely missing.
    8. The Company does not assume any responsibility for the loss, damage, additional costs or expenses on the part of the Client, Supplier or any other third party caused by the requirements that the Client has submitted to the Supplier or other third party in connection with the provision of the service or goods subject to the Company’s securing.
    9. The Company does not assume any responsibility for the breach of general terms and conditions in connection with their delayed provision or inability to provide a service if the delay was caused by a failure that the Company cannot or could not influence.
    10. The Company is committed to ensuring that malicious code or unsolicited content is not active on the Concierge program website. However, the Company is not responsible for any defects or damage caused by malicious code or unsolicited content appearing on the Concierge program website.

 

  1. CONFIDENTIAL INFORMATION
    1. Any information or requirements that a Client provides to the Company or its employees is confidential. Such information will not be given to third parties for any purpose other than securing the delivery of ordered goods and services.
    2. Other information related to personal data protection is specified in the personal data protection statement.

 

  1. COPYRIGHT
    1. The Company owns and has all the copyrights related to the Concierge program website and its individual sections. All other rights are reserved. The specified Concierge program website is for the personal use of the Client and must not be used for commercial purposes. The content on the Concierge website can be downloaded by the Client to his/her personal computer only for viewing or the printing of a few pages for the personal use of the Client. You may not modify, copy, distribute, transmit, reproduce, publish, register, make copies or sell any information obtained from the Concierge program website.

 

  1. UNFORESEEN EVENTS – FORCE MAJEURE
    1. None of the Contacting Parties under these GTC’s shall be liable to the other Contracting Party in case of late service or its failure to provide due to unforeseen events – force majeure. The Company will inform the Client in writing that, due to an unforeseen event, it is unable to provide a service to the Client under these terms and conditions and that it will do everything in its power to comply with these GTC’s as quickly as possible.
    2. An unforeseen event – force majeure is an event that none of the Contracting Parties can influence. Unforeseen events include, for example, strike, lockout, labour dispute, force majeure, terrorist act, riot, deliberate damage, misuse on the basis of an order (regulation, directives) by law or government, disruption of the business’ operation, fire, flood, storm, and other circumstances affecting the provision of goods and services.

 

  1. APPLICABLE LAW AND JURISDICTION
    1. These general terms and conditions of the membership of the Client in the Concierge program are governed by the laws of the Slovak Republic and fall under the exclusive jurisdiction of the courts of the Slovak Republic.
    2. No provision specified in these GTC’s excludes or limits any rights that a Client has according to Act No. 40/1964 Coll. of the Civil Code, as amended, Act No. 250/2007 Coll. on Consumer Protection and on the Amendment of the Act of the Slovak National Council No. 372/1990 Coll. on Offenses as amended and other provisions of applicable Slovak legislation on consumer protection.

 

  1. CONTACT US
    1. If the Client has any questions and remarks, they can contact the Concierge service provider by calling +421 908 746 397 or sending an email to feedback@twincity.sk. The Client may also write to the Company’s correspondence address